Beatriz was very amazing and helpful. She walked me through everything I needed to know. She was happy to answer and explain questions that she had already explained so I can assure I understood my concerns. I am very happy with the help I received from Beatriz.

Excelente la atención de los ejecutivos que nos atendieron. Resolvieron nuestras dudas y nos ayudaron a conseguir el producto que necesitábamos

Santiago was superb he was so sweet and patient he took his time to explain everything he answered all my questions nice and made sure that i understood everything…great customer service thank you

I was very pleased with how Ms. Anabela helped me getting the auto insurance. She’s very polite and very friendly. 🩷

Rosalinda is great and attentive when it comes to adding policies. I had 6 total lines with the team. However, when it comes to basic customer service, it falls short. I called for a simple explanation about a rate increase—no one called me back. I ended up shopping around and found a better rate. I called to cancel two policies—no response. So I called again and requested to cancel everything. Still nothing. It’s been two weeks, and every time I call, it’s like they’re hearing about it for the first time. Beatrize just told me there were no notes on my account, even though I know I’ve spoken with her. I’ve called at least six times. If you're dealing with them, cancel autopay, send emails to create a paper trail, and be ready to move on. The delays feel intentional—and it’s not a good long-term strategy.