State Farm® Insurance Agent Rosalinda Aguero
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mp13900
April 1, 2025
2
out of
5
rating by Mp13900
"Rosalinda is great and attentive when it comes to adding policies. I had 6 total lines with the team. However, when it comes to basic customer service, it falls short. I called for a simple explanation about a rate increase—no one called me back. I ended up shopping around and found a better rate. I called to cancel two policies—no response. So I called again and requested to cancel everything. Still nothing. It’s been two weeks, and every time I call, it’s like they’re hearing about it for the first time. Beatrize just told me there were no notes on my account, even though I know I’ve spoken with her. I’ve called at least six times. If you're dealing with them, cancel autopay, send emails to create a paper trail, and be ready to move on. The delays feel intentional—and it’s not a good long-term strategy."
Lorie Lee
April 1, 2025
5
out of
5
rating by Lorie Lee
"Great customer service. Santiago got me all set up with life and auto insurance."
We responded:
"Lori, thank you so much for your kind review. We are pleased to see Santiago was able to get you all set up with your life and auto insurance. Thank you for trusting us with your insurance needs. Should any question or concern arise, feel free to reach out. Have a blessed day!"
Cameron LeSeane
March 26, 2025
5
out of
5
rating by Cameron LeSeane
"Beatriz was amazing! Thank you!"
We responded:
"Cameron, thank you so much for your kind review. We are pleased to see Beatriz provided amazing service to you. Thank you for trusting us with your insurance needs. Should any question or concern arise, feel free to reach out. Have a blessed day!"
Stefani Alvarado
March 26, 2025
5
out of
5
rating by Stefani Alvarado
"I recommend switching to State Farm, go with Santiago he was really helpful, understanding and Great communicator all positive things here from my experience."
We responded:
"Stefani, thank you so much for your kind review. We are pleased to see Santiago was helpful, understanding and a great communicator. Thank you for trusting us with your insurance needs. Should any question or concern arise, feel free to reach out. Have a blessed day!"
Iramius Franklin
March 18, 2025
5
out of
5
rating by Iramius Franklin
"I have to say my first time experience was amazing. Beatriz went above and beyond to make sure that I had gotten the best rate for my car insurance. She explained very clearly everything I needed to know, everything that was the best options to have. Thank you Beatriz for all your help and patience with me."
We responded:
"Iramius, thank you so much for your kind review. We are please to know Beatriz has explained everything you needed to know. Thank you for trusting us with your auto insurance. Should there be any question or concern, please feel free to reach out to us! Have a great day!"
ruben guerrero
March 18, 2025
5
out of
5
rating by ruben guerrero
"Excelente ayuda del agente que me atendió Santiago Lozano…"
We responded:
"Ruben, muchas gracias por su resumen. Nos complace saber que Satiago lo atendio con exelecia. Que tenga un lindo dia!"
Jodie Ashby
March 13, 2025
5
out of
5
rating by Jodie Ashby
"I love them they are awesome... Always very helpful...."
We responded:
"Jodie, Thank you for your kind review. We are thrilled to know we are always helpful. We appreciate you!"
Jimenez
March 12, 2025
5
out of
5
rating by Jimenez
"Beatris is the best agent ever!!!! She is explains everything and Answers your questions to the best of her knowledge. she takes the time for you to feel comfortable and makes sure you understand everything. if you’re looking for a car or home insurance call and ask for her !!!"
We responded:
"Jimenez, Thank you so much for your kind review. We are pleased to know Beatriz has provided a great experience for you. She definitely is a good neighbor! Have a blessed day!"
Chauncey “Kid Dynamite” Brantley
March 11, 2025
5
out of
5
rating by Chauncey “Kid Dynamite” Brantley
"Santiago was great he resolved my issue"
We responded:
"Chauncey, Thank you so much for your kind review. We are pleased to know Santiago has resolved an issue for you. He sure is a good neighbor! Have a blessed day!"
Guadalupe Navarrete
March 7, 2025
5
out of
5
rating by Guadalupe Navarrete
"Excelente servicio, te dejan saber perfectamente lo que contiene tu póliza, 100% recomendada y más si las atiende Beatriz una persona lindisima"
We responded:
"Guadalupe, muchas gracias por su resumen. Nos complace saber que Beatriz le brindo excelente servicio y le explico su poliza! Beatriz definitivamente es muy linda persona. Gracias por confiar en nosotros. Que tenga un excelente dia!"
Janett Cabriales
February 28, 2025
1
out of
5
rating by Janett Cabriales
"I called Friday 2/21 to cancel my policy. Emailed the declaration page to Rosalinda. My policy is supposed to be taken out of my bank on 2/27. I did what was asked of me with time so I wouldn't have my money taken out. Whoever I spoke on Friday 2/21 was extremely rude as soon as I mentioned i wanted to cancel my policy. Said she couldn't cancel it and was up to Rosalinda to do and she will get to it Monday 2/24 "hopefully". I knew they wouldn't care to take care of it because once they aren't making money out of you they could care less. I called Wednesday 2/26 to follow up and the lady i spoke with had no idea I had requested my policy canceled. She stated there was no request. I was livid at this point. She said only Rosalinda is able to see that email and she will "get to it when she can". At this point I think Rosalinda doesn't want to cancel the policy or else it would've been done Monday. I called again Thursday 2/28 and was denied to even speak to Rosalinda because she has clients back to back and my policy still hasn't been canceled. Here i am Friday 2/28 a week after this request has been made and I am out $220 for a policy i no longer need. Now its funny how she answers every review here and I'm sure now that I have wrote a bad review it will get her attention "soon". Don't expect this agency to be any kind of professional when it doesn't benefit them."
caroline Kalemba
February 21, 2025
1
out of
5
rating by caroline Kalemba
"I honestly never make reviews on things or businesses. I just move along with my money to another business.But I have to agree with Sarai Beltran's review because I am going through the same thing with this agent. At first I thought I was overreacting then I came to the reviews to find someone else with the same issue. I requested my policy to be canceled after seeking help to replace my current vehicle with my new one after selling the old one. Which I didn't get because according to the lady on the phone I needed to make an appointment. For an urgent need?!?! That didn't make sense. I called around and found an agent that had time for me to quote a policy for my car. It was in my price range and I decided I was switching to a different company. I reached out and still I was told that I need an appointment. Next few days the agent calls and during the conversation she states that " for replacements there is no appointment needed" well looks like your employees are saying otherwise. Probably need to train them so y'all can be on the same page. I told her that on the 10th of February with ample time that my insurance will need to be canceled I found a new company. She told me to send my declaration page on the email she texted for my policy to be canceled. I sent it the same day after work. To this day I haven't received an acknowledgement that this was updated. Then a couple of days ago I received an email from State Farm requesting for payment of my policy before it can be canceled. I have emailed her asking to what the payment is for and no answer to my emails. Over 10 years with this company and can't even reply to emails. So, beware when you're ready to cancel. *****I will update my review when this is resolved."
We responded:
"Caroline, thank you for taking the time to share your experience. We sincerely apologize for the frustrations you've faced during this process. Your feedback is very important to us, and we appreciate you bringing these issues to our attention. To clarify, when you initiated the vehicle replacement online on January 31, 2025, our office received your cancellation request on February 4, 2025. We understand the urgency of your situation; however, our receptionist is not licensed to process cancellations or make changes directly. This is why we set up a time for a licensed representative to return your call. During that conversation that you had with a licensed representative when your call was returned, the online changes were confirmed for replacement and now your new request to cancel confirmed, we did ask for declaration page from your new carrier. We immediately halted any automated drafts while we awaited your online replacement changes were successfully processed to then follow up on cancellation request. Once we received the necessary documentation, your cancelation was processed. We want to emphasize that every cancellation is unique, and we find that customers who are most frustrated often have difficulty providing the requested information. In contrast, those who are willing to engage and provide the necessary documentation typically experience a smooth and efficient process. Additionally, online changes take time to process, and cancellations cannot be completed online. We understand that communication is key, and it appears there may have been some miscommunication regarding the cancellation process. We do keep detailed notes on all customer interactions, but unfortunately, once changes are made, the next request—such as your cancellation—gets worked on in the order it is received. We have made multiple attempts to reach you to advise you of the status, but it seems our calls have gone directly to voicemail. We encourage you to reach out to us directly so we can resolve this matter promptly. We value your long-standing relationship with us and are committed to providing you with the best service possible. Thank you for your patience, and we look forward to resolving this issue. "
Flaviano Bahena
February 21, 2025
5
out of
5
rating by Flaviano Bahena
"Atención de primera Beatríz palacio sla mejor atención"
We responded:
"Flaviano, muchas gracias por su resumen. Nos complace saber que Beatriz le presto la mejor atencion. Que tenga un excelente dia!"
Robert Dial
February 21, 2025
5
out of
5
rating by Robert Dial
"New customer, so far, so good. Santiago was very informative."
We responded:
"Robert, Thank you so much for your kind review. We are thrilled Santiago has been very informative. Should any issue arise, please feel free to reach out. Have a terrific day!"
Glenda lovo
February 19, 2025
5
out of
5
rating by Glenda lovo
"Excellent. Anna, She was very professional and kind helping us with our home and vehicle insurance. Thank you Anna."
We responded:
"Glenda, Thank you for your kind review! We are thrilled to hear Anna has been professional and kind. Thank you for trusting us with your auto and home insurance. Should any question or concern arise, feel free to contact us."
Cecilia Hernandez
February 12, 2025
5
out of
5
rating by Cecilia Hernandez
"I would like to thank Santiago Lozano Palacio for providing me with insurance information and quote. Requested a quote online and quickly called the next day. He was very helpful and patient, explained my concerns, insurance pricing and really like that he spoke both Spanish and English. I decided to purchase auto insurance through State Farm. Thank you so much!"
We responded:
"Cecilia, thank you for your kind review. We are pleased to hear that Santiago was able to help you get your auto insurance. We are grateful for your trust. Should any question or concern arise, feel free to reach out. Have a terrific day!"
TINA
February 11, 2025
5
out of
5
rating by TINA
"Angel has helped me and is always very attentive in taking care of me. She is my go to if I ever have a question, ThankYou 😉"
We responded:
"Tina, thank you for your kind review. We are thrilled to see that Angel has been very attentive intaking care of your questions and concerns. Should any question or concern arise, please feel free to reach out. Have an excellent day."
Bryan Carbajal
February 11, 2025
5
out of
5
rating by Bryan Carbajal
"Best experience i ever had with BEATRIZ H. PALACIO L. She will get you the best quote."
We responded:
"Bryan, thank you for your kind review. We are thrilled to see Beatriz had helped you get the best quote and you had a great experience. Should any question or concern arise, please reach out. Have a great day!"
Maggie Diego
February 8, 2025
5
out of
5
rating by Maggie Diego
"I came to see if Rosalinda at State Farm was able to help me with my notary bond. Her office was highly recommended and to my surprise yes they can help. I highly recommend her for any notary bond needs."
We responded:
"Maggie, Thank you so much for your review. We are thrilled to have been able to help you with the notary bond you needed. Have a terrific day!"
David Rand
February 8, 2025
5
out of
5
rating by David Rand
"We needed insurance for our rental property and got it with the help of Beatriz. She knew her stuff and did as well!!"
We responded:
"David, thank you for your review. We are pleased to know Beatriz was able to help you with your renters insurance needs. Should any question or concern arise, please feel free to reach out. Have a great day!"
Charlie Peters
February 7, 2025
5
out of
5
rating by Charlie Peters
"I requested a quote on my house, cars, and umbrella from Rosalinda Aguero’s State Farm. Santiago helped me with the quote. He is young, but patient and eager to understand my needs. He was very available and returned calls quickly. We just completed the paperwork for me to change to Rosalinda’s office and they saved us over $1,300 a year. Everyone in the office was very friendly and helpful. I hate changing insurance, but Santiago and the rest of the office staff were very helpful. I would recommend them to anyone needing insurance."
We responded:
"Charlie, thank you so much for your review and feedback. We a thrilled Santiago has provided great customer service and was able to help you save on your insurance needs. We look forward to continue to help you with your auto and home coverages. Have a terrific day!"
Irving Aguirre
February 6, 2025
1
out of
5
rating by Irving Aguirre
"Worst service. My truck broke down and wanted to cancel my policy. They said they can't do it with them must wait 10 days for appointment that never happened. Then called a fraud for trying to cancel it."
We responded:
"Irving, thank you for taking the time to share your feedback. We genuinely apologize for the frustration you experienced during your recent interactions with us. When you reached out to cancel your policy shortly after it began, our team requested a reason for the cancellation, as part of our standard procedure. We understand that your truck broke down, and we asked for documentation to support your request. Upon receiving the mechanic’s estimate, we promptly processed your cancellation without any issues. We also attempted to reach you multiple times after your initial message to ensure we addressed your concerns and provided you with the assistance you needed. We strive to maintain open communication and appreciate your understanding that our policy requires verification for cancellations to protect both our clients and our business. We regret that this situation caused you stress, and we are here to help should you have any further questions or require assistance. Thank you for your understanding, and we wish you the best moving forward, Rosalinda Aguero State Farm Agency."
julio gomez
February 4, 2025
5
out of
5
rating by julio gomez
"Angel."
We responded:
"Julio, Thank you for your five star review. We appreciate you support. "
Edgar Cortez
February 4, 2025
5
out of
5
rating by Edgar Cortez
"Thanks to Anna for your help really helpful and got me the best deal I could get"
We responded:
"Edgar, Thank you for your kind review. We are thrilled Anna was able to help you get the best deal for your insurance needs. We are here to help should any question or concern arise. Have a blessed day."
Alejandro Garcia
February 3, 2025
5
out of
5
rating by Alejandro Garcia
"Buena atencion Al cliente , siempre amigables y sonrientes"
We responded:
"Alejandro, nos alegra que ha tenido una buena experencia con nuestro equipo!"